Practice Manager, Operations

Mirasol Walk Dental Care - Palm Beach Gardens, FL

Full-time - Mid Level

Palm Beach Gardens, FL

1,001-5,000 employees

About the position

The Practice Manager of Operations at Mirasol Walk Dental Care is responsible for overseeing the daily operations of the dental office, ensuring exceptional patient care and support for the Doctor. This role emphasizes team leadership, customer service, and continuous improvement, fostering a collaborative environment that prioritizes patient needs and operational efficiency.

Responsibilities

• Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients.
• Guide the team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles.
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder.
• Oversee the daily operations of the office, including filing patient claims with insurance companies, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
• Select, onboard, train, coach, and retain world-class team members.
• Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance.

Requirements

• Associate's or Bachelor's degree or 3 - 5 years' leadership experience in a professional office, hospitality, retail, banking, medical, etc.
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Nice-to-haves

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Benefits

• Paid holidays
• Health insurance
• Paid time off
• Retirement plan