Practice Manager

About the position

The Practice Manager is responsible for providing overall administrative direction and coordination for policies, procedures, and programs within large medical clinics. This role manages the day-to-day delivery of patient-centered, cost-effective healthcare services across multiple locations, ensuring compliance with legal and regulatory requirements while enhancing staff skills and improving clinical services.

Responsibilities

• Provides administrative direction and coordination in the formulation, interpretation, and administration of policies, procedures, and programs.
• Plans, coordinates, and is accountable for all clinical activities, including fiscal requirements and budgetary recommendations.
• Monitors, verifies, and reconciles expenditures of budgeted funds; reviews monthly financial statements and analyzes variances.
• Prepares and monitors budgets, purchases equipment and supplies, and oversees maintenance of the clinic.
• Develops and provides oversight of clinical and administrative programs to enhance staff skills and improve effectiveness of clinical services.
• Delivers cost-effective healthcare services by managing day-to-day operations and procedures.
• Establishes work schedules, task assignments, and resource allocation to ensure effective patient care.
• Builds and maintains strong cross-functional team leadership and collaboration with key business partners.
• Handles patient complaints or problems regarding charges, patient care, and customer service.
• Coordinates human resources functions including interviewing, hiring, training, and performance appraisals.
• Directs the compilation of operational and financial reports and analyses.
• Participates in marketing and business development activities to promote services to the community.
• Assists in achieving productivity objectives by influencing providers to meet patient quotas.
• Ensures adherence to legal and regulatory requirements and coordinates quality initiatives.
• Serves as a liaison with administration, physicians, and outside organizations to facilitate problem resolution.
• Maintains building Safety Plan and related records.

Requirements

• Bachelor's degree with five years previous healthcare or business management experience, or an equivalent combination of education and experience.
• Excellent communication and interpersonal skills.
• Knowledge of organizational policies, procedures, and protocols.
• Knowledge of computer systems and applications (Word, Excel, PowerPoint, Outlook), practice management systems, and electronic health records.
• Excellent problem-solving and decision-making skills.
• Highly self-motivated and able to work independently or as part of a team.
• Ability to build a team environment that motivates staff to high levels of performance.