Practice Operations Supervisor II

$80,000 - $90,000/Yr

Columbia University In the City of New York - New York, NY

Full-time

New York, NY

Educational Services

About the position

The Practice Operations Supervisor II supervises and coordinates overall operational and administrative functions of assigned FPO ambulatory clinical practice(s) to ensure maximum efficiency and high-quality patient experiences. The Supervisor leads the practice in a manner that delivers an exceptional patient experience that contributes to a positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.

Responsibilities

• Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics.
• Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed.
• Develops and maintains a good productive and collaborative relationship with departments and clinical management and representatives.
• Monitors policies and procedures related to patient scheduling and operational issues in the office, practice, and exam area in collaboration with the medical and administrative staff of the practice.
• Oversees ordering and stocking of all clinical and office supplies within assigned location(s).
• Ensures optimal use of the practice space throughout all hours of operation by optimizing staffing ratios and patient density.
• Monitors clinic manager dashboard including, but not limited to: Front Desk, Scheduling, Referrals, In Basket management, etc.
• Collaborates with facilities leadership to ensure the site's cleanliness and safety according to practice standards.
• Creates the daily, weekly, and/or monthly assignment list to ensure adequate coverage in the practice.
• Conducts scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team driven coordination of care and services.
• Monitors patient satisfaction, responds to issues and complaints in a timely manner, and escalates issues as appropriate.
• Monitors key performance indicators and supports performance improvement initiatives.
• Supports and mentors staff consistent with the department's strategic plan.
• Participates in projects and performance improvement activities.
• Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.
• Leads recruiting and human resource management activities for assigned location(s).
• Assesses the performance and competencies of the team, conducting performance reviews.
• Proactively addresses performance issues and collaborates with team leads to identify and address any concerns.
• Promotes staff professionalism and performance with coaching, training and feedback.
• Ensures compliance with all regulatory agencies, departmental, Service Corp and organization policies and procedures for all staff.

Requirements

• Bachelor's Degree or equivalent of education and experience.
• A minimum of 3 years of related experience.
• Excellent organizational skills, time management and the ability to set priorities among multiple competing objectives, tasks and initiatives.
• Demonstrated proficiency and/or understanding of project management including executing technical and operational project activities with cross-functional teams.
• Ability to communicate effectively in both oral and written form.
• Must be able to deliver presentations to various audiences.
• Ability to work independently and follow-through and handle multiple tasks simultaneously.
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required.

Nice-to-haves

• Physician practice experience preferred.
• Demonstrated proficiency and/or understanding of qualitative and quantitative data analysis.

Benefits

• Salary Range: $80,000 - $90,000
• Regular employment status
• 35 hours per week
• Standard work schedule: 9AM-5PM, M-F