Beth Israel Lahey Health - Chelsea, MA
posted 29 days ago
Full-time - Entry Level
Chelsea, MA
Ambulatory Health Care Services
About the position
Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.
Responsibilities
- Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
- Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
- Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers.
- Prepares schedules, medical records and other documents in accordance with quality standards.
- Maintains patient confidentiality at all times.
- Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures.
- Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan.
- Collects required co-payments according to standards.
- Directs patients to next service area.
- Monitors patients and visitors entering, waiting, and leaving the practice.
- Facilitates timely flow and proactively solves flow issues.
- Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
- Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests.
- Provides patient with any relevant educational materials as indicated.
- Enters visit billing tickets.
Requirements
- High School diploma or GED required.
- 0-1 years related work experience required.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
Nice-to-haves
- One year experience in a healthcare or service/hospitality environment.
