Practice Supervisor - Rowan-Virtua Family Medicine (Hammonton)

Rowan University - Hammonton, NJ

Full-time - Mid Level

Hammonton, NJ

Educational Services

About the position

The Practice Supervisor at Rowan-Virtua Family Medicine in Hammonton is responsible for directing the non-physician operations of the outpatient office. This role involves coordinating with physicians and administrative leaders to ensure high-quality patient care and compliance with university policies. Key responsibilities include managing staff, overseeing billing procedures, and ensuring efficient office operations.

Responsibilities

• Supervises daily operations of the site and manages personnel activities.
• Maintains time and attendance records for staff and schedules vacations.
• Acts as a back-up to the Practice Manager in emergencies.
• Plans and schedules work to maximize resource utilization within budget.
• Makes recommendations regarding personnel management including hiring and firing.
• Trains, supervises, and evaluates clinical staff performance.
• Prepares daily staff assignments to ensure skill maintenance.
• Evaluates patient flow and adjusts staffing to improve efficiency.
• Resolves conflicts among medical staff and prepares biweekly payroll.
• Monitors staff performance to maintain a customer-friendly environment.
• Ensures completion of daily assignments by staff before leaving.
• Reviews staff attendance for compliance with policies on a monthly basis.
• Performs front office responsibilities as needed.
• Monitors compliance with regulations and ensures proper sterilization procedures.
• Ensures medications are stored properly and access is restricted to authorized personnel.
• Maintains a professional and orderly clinical office environment.
• Trains staff on triaging patient phone calls and results.
• Works with providers to ensure patient management protocols are available.
• Defines clinical staff work to maximize resource utilization within budget.
• Acts as a liaison with local hospitals to ensure adherence to processes.
• Recommends new departmental policies to maximize efficiency and patient satisfaction.
• Maintains inventory and orders supplies and equipment responsibly.
• Demonstrates knowledge of scheduling, billing, and electronic medical records systems.
• Runs compliance reports and oversees front desk audits with billing office.
• Generates monthly reports and takes necessary follow-up actions.
• Maintains purchase orders and ensures funds are available for expenses.
• Serves as primary contact for security and answering services.
• Coordinates maintenance and repairs to ensure a pleasant office appearance.
• Maintains records in accordance with regulations and policies.
• Reviews physician schedules regularly to resolve discrepancies.
• Coordinates services such as maintenance and supplies.

Requirements

• Bachelor's degree in a health-related field.
• Two years of supervisory and operations management experience.
• Ability to work evenings and Saturdays as needed.
• Excellent communication and organizational skills.
• Ability to multitask and be flexible.
• Knowledge of Windows-based programs is required.
• Knowledge of insurance plans is preferred.