OTA Insight - Dallas, TX
posted 1 day ago
About the position
Lighthouse is expanding and looking for a Pre-Sales Engineer (Hospitality Solutions)! The ideal candidate will be located in Denver, CO or Dallas, TX. As a Pre-Sales Engineer, you will work closely with our sales and service teams to develop solutions for the medium sized management companies and local chains. This position will be responsible for working closely with our sales team members and key customer contacts to provide confidence and clear measures of ROI for the products we provide. You will also need to work closely with our product team and engineering teams to stay abreast of our latest innovations, be able to talk to clients about data models, data integration, security protocols, integrations methods and in general, be a trusted advisor for technical questions.
Responsibilities
- Collaborate with Sales on deals for Small to Medium sized management groups and regional chains (fewer than 150 hotels in their portfolio)
- Attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
- Provide technical solutions in a professional manner and to agreed timeframes
- Create and confidently deliver technical presentations internally and externally
- Create internal design configuration documentation including diagrams with technical explanations
- Liaise with implementation, support and success teams to ensure all solutions are deliverable and timing is achievable
- Work with Product Management to feedback on issues with current products and provide input around new products
- Understand business drivers and risks involved to the customer and map our solutions to their needs
- Sell technical solutions to the customer with professionalism and enthusiasm
- Collaborate on Lighthouse Business Intelligence, Benchmark Insight, Parity Insight, and Distribution Insight's sales decks to ensure proper storytelling and value add
- Contribute to deals as a subject matter expert for hotel technology and data solutions
- Demonstrate all of the Lighthouse products and services
- Manage RFP and RFI responses for management companies and local chains
- Juggle multiple priorities at the same time
- Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
Requirements
- Strong comprehension of integration methodology, data transfer, solution architecture and solution implementation
- Functional knowledge and understanding of hospitality concepts including revenue management, data analytics and big data
- Functional understanding of other hospitality tech including RMS's, PMS's, CRS and distribution methods
- A proven track record of technical solution development
- Project management experience and proficiency on resources and time planning estimation
- Ability to build Solution Diagrams
- Strong understanding of SaaS and DaaS delivery models, value propositions
- Strong communications skills that can outline deal scope, impact and business outcomes both internally and externally
- Expertise in the effective use of Salesforce
- Excellent verbal and written communication skills
- Willingness to roll up their sleeves and get stuff done
Benefits
- Flexible working environment: Work from home or at one of our global offices
- Flexible time off: Autonomy to manage your work-life balance
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
- Impactful work: Shape products relied on by 85,000+ users worldwide
- Competitive compensation: Proactively maintained to value your work
- 401k matching: Up to 4%
- Health insurance: Three Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA
- Wellbeing support: Subsidized up to 80% ClassPass subscription
- Referral bonuses: Earn rewards for bringing in new talent
