PREBUY REPRESENTATIVE

About the position

The Pre Buy Administrator is responsible for working with our merchandising team, sales team, and our franchisees to proactively manage the promotional order process in a timely and efficient manner free of errors while meeting strict deadlines. This is a hybrid role reporting into the office on Tuesdays and Weds of each week.

Responsibilities

• Responsible for receiving and importing promotional quote orders into the system electronically using multiple systems.
• Sends suggested promotional quote orders to franchisees in a timely manner and revises promotional quote orders sent back from franchisees following strict guidelines and deadlines.
• Provides revised quotes back to the franchisees for confirmation of changes for future order shipping.
• Communicates with customers via phone and email to provide customer support on orders.
• Assists in resolving issues with any orders, communicates with the franchisees and sales personnel on order status and progress.
• Works with merchandising to provide accurate recaps for ordering promotions from the manufacturers.
• Establishes promotional order schedule to ensure timely shipping of promotional orders.
• Ensures product SKUs are setup appropriately and makes any changes to promotional orders to ensure timely shipping.
• Tracks all details of promotional orders to adhere to strict shipping deadlines for promotional periods.
• Performs daily administrative duties such as filing, answering calls and providing customer service.

Requirements

• High School Diploma or equivalent.
• 2-3 years of relevant work experience working in Customer Service or Administrative Assistant related fields.
• Being proficient with MS Office tools such as Word, Excel and Outlook is necessary.
• Experience with ERP systems.

Benefits

• Medical, dental, vision, life insurance.
• Paid vacation and sick days.
• Paid holidays.
• Tuition reimbursement.
• 401(k) with company match.
• In-house salon with complementary services.
• Varied selection of food options at corporate campus.
• Merchandise discount at Sally Beauty and CosmoProf Professional onsite store.