Preferred Communities Cuban/Haitian Entrants Case Manager

Church World Service - Jersey City, NJ

Full-time - Entry Level

Jersey City, NJ

Social Assistance

About the position

About CWS: Founded in 1946, Church World Service (CWS) is a non-profit and faith-based global humanitarian organization that provides sustainable self-help, development, disaster relief, and refugee and immigrant assistance around the world and in the United States (U.S.). CWS has assisted over 865,000 refugees and immigrants from across all faiths and backgrounds to start new lives in the U.S. and to integrate into their communities. Join us in this life-changing work. The Preferred Communities Supplemental-CHEA program serves Cuban/Haitian Entrants in need of case management support and referral to public benefits and community resources. Purpose: The Preferred Communities Supplemental Services CHEA Case Manager will be responsible for building resilience of clients and their families by providing case management support to clients facing barriers in achieving long-lasting self-sufficiency and integration. This role involves welcoming and orienting clients to the community and culture, conducting intake and assessment of all PC CHEA clients to determine strengths and needs, and conducting check-ins with clients 30, 60, and 90 days after enrollment. The Case Manager will empower clients to formulate goals and create self-sufficiency plans, identify support services that may assist clients in becoming self-sufficient, and advocate on behalf of clients and immigrant and refugee-serving agencies. Additionally, the Case Manager will develop and nurture relationships with health and mental health service providers to increase access and availability of services to clients, explore and/or develop innovative programs and opportunities to assist families with special circumstances in finding stability and overcoming barriers, and facilitate psychoeducational support groups which promote resilience, cultural adjustment, and overall wellness. Documentation of all contacts, services, and referrals in client case files and maintaining case note logs is essential, along with completing all required reports and documentation in a timely manner. The Case Manager will also attend trainings and conferences as requested by the supervisor, keep informed about refugee and immigrant issues and available services, and represent the program at meetings and speaking engagements relevant to the responsibilities of the position. All duties must be performed in a culturally and linguistically appropriate manner, and other duties may be assigned as needed.

Responsibilities

• Welcome and orient clients to the community and culture.
• Conduct intake and assessment of all PC CHEA clients to determine strengths and needs.
• Conduct check-ins with clients 30, 60, and 90 days after enrollment.
• Empower clients to formulate goals and create self-sufficiency plans.
• Identify support services that may assist clients in becoming self-sufficient, such as ESL classes, transportation, immigration services, childcare, school enrollment, etc.
• Advocate on behalf of clients and immigrant and refugee-serving agencies.
• Develop and nurture relationships with health and mental health service providers to increase access and availability of services to clients.
• Explore and/or develop innovative programs and opportunities to assist families with special circumstances in finding stability and overcoming barriers.
• Facilitate psychoeducational support groups which promote resilience, cultural adjustment, and overall wellness.
• Document all contacts, services, and referrals in client case files and maintain case note logs.
• Complete all required reports and documentation in a timely manner.
• Attend trainings and conferences as requested by supervisor.
• Keep informed about refugee and immigrant issues and available services, using current information to better identify and serve clients.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Perform all duties in a culturally and linguistically appropriate manner.
• Undertake other duties as assigned.

Requirements

• Bachelor's degree in social service field or equivalent work experience in lieu of degree.
• At least three years of previous work experience required and interest in immigrant and refugee populations.
• Fluency in English and Spanish required.
• Ability to advocate and liaise with social service systems.
• Ability to establish trust and rapport with clients and community partners.
• Ability to remain calm and use sound judgment in high stress situations.
• Excellent problem-solving skills with the ability to multi-task, prioritize duties, and manage time effectively.
• Strong written and verbal communication skills.
• Computer literacy with proficiency in MS Office applications and familiarity with data-tracking systems.
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
• Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion, and age.
• Ability to develop rapport and form a respectful relationship with clients focused on helping them gain needed skills while using a strengths-based perspective.
• Ability to follow strict guidelines of client confidentiality and safeguarding.
• Valid driver's license, access to reliable vehicle with current insurance.

Nice-to-haves

• Fluency in Haitian Creole required.

Benefits

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits