Premier Account Manager

Granite Telecommunications - Quincy, MA

Full-time - Mid Level

Quincy, MA

1,001-5,000 employees

Telecommunications

About the position

The Premier Account Manager role at Granite Telecommunications involves providing high-quality service to Fortune 500 level customers. The position requires maintaining and managing Premier accounts, ensuring 24/7 availability for support, and conducting weekly meetings to address account needs and follow up on actions. The role emphasizes customer service, communication, and organizational skills to effectively manage various aspects of account maintenance, including phone lines, outages, billing, and reporting.

Responsibilities

• Maintain and manage Granite's Premier accounts.
• Provide 24 x 7 availability to support assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions.
• Manage areas of responsibility for each account, including maintenance of phone lines, outages, billing, and reporting.
• Communicate directly with customers, sales, and internal staff.

Requirements

• Bachelor's Degree
• Intermediate to advanced knowledge of Microsoft Excel and MS Access

Nice-to-haves

• Excellent customer service skills
• Ability to work under pressure
• Ability to meet deadlines
• Excellent problem-solving skills
• Ability to work independently as well as in a group
• Strong multi-tasking and organizational skills
• Excellent interpersonal and communication skills

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Tuition reimbursement
• Vision insurance