PremierOne CAD/Mobile Application Specialist - US Remote

Motorola Solutions - Minneapolis, MN

Full-time - Mid Level

Remote - Minneapolis, MN

Computer and Electronic Product Manufacturing

About the position

The position involves working closely with customers to understand their business requirements related to Motorola Solutions' applications, particularly in the public safety sector. The role encompasses responsibilities such as system provisioning, UI customization, training, and providing go-live support. The individual will be responsible for the setup and installation of technical systems and applications, ensuring that clients can effectively utilize the technology and tools provided by the company.

Responsibilities

• Understand comprehensive business requirements related to MSI applications.
• Document requirements, implement solutions, verify functionality, and provide training and support.
• Manage system provisioning and UI customization for MSI PremierOne CAD and Mobile.
• Conduct Business Process Reviews (BPR) and provide go-live support.
• Set up and install technical systems and applications for clients.
• Map and transfer data, create process documentation, and train client users.
• Test and troubleshoot functionality of installed systems, identifying technical issues for escalation.
• Provide feedback based on client experiences to product and professional services teams for improvements.
• Lead and organize resources on complex projects, identifying and mitigating risks.
• Create formal documentation for peers and train or mentor new employees.

Requirements

• 5+ years of experience in Public Safety, Business Analysis, Field Service, CAD, Record Management Systems, or Jail Applications.
• Ability to obtain necessary security clearance as required by government contracts.
• Legal authorization to work in the U.S. indefinitely.

Nice-to-haves

• Technical expertise in ESRI, SSRS Reporting, PremierOne, or Flex Applications.
• Excellent written and verbal communication skills for responding to RFPs and migration quotes.
• Ability to work independently on large/complex projects.
• Experience in creating and delivering customized training (remote and onsite).
• Subject Matter Expert (SME) on PremierOne or Flex; CAD, RMS, ESRI, or SSRS products.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave