Premium Audit Specialist

Hastings Mutual Insurance - Hastings, MI

Full-time - Entry Level

Remote - Hastings, MI

Insurance Carriers and Related Activities

About the position

Hastings Insurance is looking for a Premium Audit Specialist to join our Underwriting Operations team! The Premium Audit Specialist conducts quality reviews on all standard/non-complex audits for all states, ensuring that the policyholder's premium matches their exposure and meets all regulatory and company requirements. This role will analyze financial documentation to identify class issues, determine the impact of exposure changes, and recommend changes to Underwriting. Additionally, the position serves as a technical resource to internal and external customers, responding to audit disputes and questions regarding audit assignments, status, and billing issues.

Responsibilities

• Reviews all standard/non-complex premium audits for all auditable lines in all States.
• Gathers sufficient information to ensure the classifications are correctly applied to the audit.
• Identifies correct classifications on the audit by using research tools such as PAAS, NCCI, CAOM, and other applicable web tools.
• Analyzes, researches, and communicates policy changes and omissions to relevant internal staff, including payroll, class codes, entities, locations, and endorsements, because of audit findings while completing the audit.
• Manages multiple priorities and inventory to achieve specific service time goals.
• Composes written correspondence, maintains confidentiality of information, and works with minimum supervision.
• Serves as Subject Matter Expert, User Acceptance Tester, or Trainer.
• Member of Audit Call Center - all calls.
• Assists leadership and CBO to troubleshoot process/system defects.
• Actively participates in professional development, i.e., continuing education or self-improvement.
• Other duties as assigned by leadership.

Requirements

• A high school diploma or GED certificate is required.
• Proficient keyboarding and PC skills, including Microsoft Office products.
• AINS or PAAS training or equivalent work experience is required.
• A firm understanding of all operating systems utilized in the assigned Processing unit.
• Must have extensive knowledge of manual rules: Basic Manual, Hastings Underwriting Manuals, and State-Specific Manuals.
• Thorough experience regarding the usage of PAAS (Codes, Bulletins, FAQ's Chart of State Exceptions, etc.).
• Knowledge of the concepts and application of underwriting rules, procedures, state manual rules, and Workers' Compensation classifications in all states.
• Excellent oral and written communication skills, organizational skills, and ability to prioritize work.
• Proficient knowledge of payroll reports, tax returns, tax forms, and supporting documentation.
• Ability to think proactively and independently with a long-term perspective in addressing clients'/customers' needs.