Premium Resolution Partner
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About The Position
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it. The Premium Resolution Partner team plays a pivotal role in this evolution by managing highly complex issues, adapting to changing business needs, and owning strategically significant processes, primarily related to Merchant Change of Ownership (COO) requests. We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct point of contact, guiding them as they navigate multifaceted, often highly complex problems, with a focus on Change of Ownership (COO) requests. These and similar requests require the exercise of discretion in determining which problems require high-touch solutions, a deep understanding of our internal systems, policies, and partners, as well as the ability to apply strategic problem-solving and independent judgment to ensure optimal outcomes. By joining this team, you will help shape support as a strategic differentiator in the marketplace. Your contributions will not only promote Merchant success but also influence broader business strategies, internal workflows, and product enhancements, solidifying your role as an integral and trusted advisor within DoorDash.
