About the position
The Premium Services Intern at American Airlines Center plays a crucial role in supporting the Premium Services department, which is dedicated to providing exceptional experiences for guests attending events at one of the nation's top arenas. This position involves assisting with daily and occasional nightly duties related to Premium Services, ensuring that all client communications and CRM systems are maintained effectively. The intern will work closely with the Premium Marketing Manager to respond to inquiries and provide support for ticketing systems, contributing to the overall success of the department. In this role, the intern will be responsible for responding to inbound phone and email inquiries regarding digital ticketing, providing administrative support to the VP of Premium Retention & Analytics, and assisting in updating the Account Manager site and the American Airlines Center App with relevant information about upcoming events. The intern will also maintain the Premium Services calendar, manage meeting notes, and interact with high-profile clientele, ensuring a professional demeanor at all times. The position requires a proactive approach to handling various tasks, including drafting emails for event announcements, managing supply inventory for events, and submitting work orders to Operations. The intern will gain valuable experience in customer service, event management, and the operational aspects of a major entertainment venue, all while contributing to the mission of delivering memorable experiences to guests.
Responsibilities
- Responds to all inbound phone and email digital ticketing questions and correspondence
- Provides support to the Premium Marketing Manager for CRM and ticketing system
- Assists in updating the Account Manager site and American Airlines Center App with new information regarding upcoming events and account reminders
- Provides administrative support to the VP of Premium Retention & Analytics and department staff as needed
- Provides major phone and email support regarding additional requests including add-ons, event information, account invoicing and account payments
- Maintains meeting notes, events schedule and manager meetings on the Premium Services calendar
- Interacts with high profile clientele and/or difficult guests in a professional manner at all times
- Works directly with the Box Office department in support of the Premium Services team
- Drafts emails for Premium Services department regarding Third Party event announcements, playoffs, contract renewals and payments
- Works with Premium Concierge Captains to maintain documents and monitor supply inventory needed for day of events
- Submits work orders and maintenance requests to Operations
- Other duties as assigned
Requirements
- Bachelor's Degree (B.B.A.) in business administration and/or other degree related to Public Relations and Hospitality and/or related experience is preferred
- Knowledge of Salesforce, Archtics, Word, Excel, PowerPoint, Photo Shop and Illustrator is preferred
- Knowledge of club and restaurant operations
- Ability to work in a team environment and handle several projects at once and under pressure
- Excellent customer service skills, written and verbal communication skills, and organizational skills
- Ability to interact with high profile clientele and/or difficult guests in a professional manner at all times
