Presales Solutions Engineer

About the position

Dot Compliance is a leading provider of cloud AI-Driven Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes. As we expand, we're looking for a Presales Solutions Engineer with a passion for problem-solving, a strong understanding of SaaS solutions, and a knack for building meaningful relationships. As a Solutions Engineer, you will be an integral part of our Sales organization and work closely with our potential customers and partners, helping Dot Compliance grow its business in North America. As a member of this team, you will add value throughout the sales process by supporting business and technical requirements, solution development, in-depth product demonstrations, trials and proof of concepts, managing prospect's experience with the solution, and ensuring smooth customer handovers with the delivery teams. You're expected to be our foremost product expert and seen as a trusted advisor to our client during the entire sales cycle.

Responsibilities

• Clearly articulate the benefits of the Dot Compliance solutions and tailor product demos to all client employee levels, including 'C' level executives.
• Manage the prospect presale process - deep knowledge of the product and the possibilities to match the solution to customer requirements.
• Keep up to date with new solution versions and regulatory updates that impact companies primarily in the life science industry.
• Produce and deliver technical proposals per client requests including general technical inquiries and answering RFI's/RFP's.
• Manage all aspects of Dot Compliance trials with potential clients; create trial environments and manage the end-to-end process with prospects.
• Own, develop and improve the Dot internal demo environment.
• Engage with internal communities to support knowledge management, thought leadership, and professional development efforts.
• Share best practices, industry knowledge, and personal expertise to educate both clients, partners and fellow consultants, in formal and ad hoc settings.

Requirements

• Extensive experience in similar roles requiring understanding client challenges and presenting innovative solutions, tailoring specific sales material, striving to address client's needs and solving customer problems.
• Proven track record of success in acquiring new customers by proposing solutions matching their needs and requirements.
• Technically savvy professional with a solid understanding of SaaS solutions and cloud software.
• Previous experience working with applications in the QMS, EHS or GRC space OR a genuine interest in Quality Management Systems (QMS) and compliance tools.
• Familiarity with the unique requirements and challenges in regulated industries like Life Sciences, Pharma, Biotech, and Medical Devices.
• Skilled in articulating complex concepts clearly, whether in writing, presentations, or one-on-one interactions.
• Collaborative, people-oriented, and thrive in a fast-paced environment.
• Adaptable learner with quick to grasp new concepts and technologies, with a proactive, 'can-do' attitude.

Nice-to-haves

• Experience working in life sciences or highly regulated industries or industry experience as a Quality Management Professional.
• Knowledge of QMS adjacent areas such as PLM, EBR, LIMS, RIM, and Clinical Solutions are a plus.
• A degree from a recognized University/College, ideally in information systems or computer science.
• Familiarity with Salesforce or similar platforms.
• Background in project management or technical support.
• Enthusiasm for startups and innovation.

Benefits

• Competitive salary and benefits package
• Generous PTO/Vacation plan
• Paid holidays
• 401(k) plan with company match
• Professional growth and development