Prescriber Medical Administrative Assistant (Medical Assistant)

New Directions Mental Health Counseling Services, PLLC - Washington, PA

Full-time - Entry Level

Washington, PA

About the position

As a Prescriber Medical Administrative Assistant at New Directions Mental Health, you will play a crucial role in supporting both clients and team members within a fast-paced clinical environment. Your responsibilities will include managing client communications, scheduling appointments, assisting with administrative tasks, and ensuring compliance with HIPAA regulations. This position requires exceptional customer service skills and the ability to multitask effectively while maintaining professionalism and compassion.

Responsibilities

• Answer phones and take clients' calls, providing professional and accurate responses to their questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services provided.
• Coordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on medication prior authorizations.
• Collaborate with team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Manage the medication logbook and download prescription monitoring reports daily for review.
• Support therapists and psychiatric providers in managing waitlists.
• Maintain a professional dress code at all times.
• Coordinate coverage when short-staffed.
• Order and maintain all office supplies.
• Work with Clinical Directors and RDO on new initiatives and rollouts.
• Help train new employees and orient new staff on their first day.
• Ensure all office processes and policies are followed.
• Work closely with RDO on overall site management.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent communication skills (written and verbal).
• Ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude, adaptable and flexible.
• Strong time management skills, detail-oriented, and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Ability to maintain client trust and confidentiality.
• Desire to do a thorough job in a fast-paced environment.

Nice-to-haves

• Experience in a medical administrative support role.
• Familiarity with mental health care settings.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Low-cost virtual care
• Dependent and domestic partner coverage