Prescriber Medical Administrative Assistant Team Lead

Northeast Health Services - Braintree, MA

Full-time - Mid Level

Braintree, MA

Ambulatory Health Care Services

About the position

As a Prescriber Medical Administrative Assistant Team Lead at Northeast Health Services, you will play a vital role in supporting both clients and team members within a fast-paced clinical environment. Your responsibilities will include managing client communications, assisting with administrative tasks, and providing training and mentorship to new team members. This position is essential for ensuring high-quality service delivery and adherence to company policies, particularly in the context of mental health care.

Responsibilities

• Answer phones and take clients' calls, providing professional and accurate responses to their questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks.
• Answer general questions about the practice and services provided.
• Coordinate care between clients and providers.
• Schedule client appointments and call in prescriptions to the pharmacy as needed.
• Collaborate with team members to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Manage the medication logbook and download prescription monitoring reports daily for review.
• Support therapists and psychiatric providers in managing waitlists.
• Maintain a professional dress code at all times.
• Coordinate coverage when short-staffed.
• Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs).
• Provide ongoing coaching and mentorship to new PMAAs.
• Collaborate with departmental leaders to identify training needs and develop onboarding plans for new PMAA hires.

Requirements

• High school diploma or equivalent.
• Excellent communication skills (written and verbal).
• Ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude, adaptable and flexible.
• Strong time management skills, detail-oriented, and organizational skills.
• Computer skills, familiarity with Google Drive.
• Familiarity with complex or multi-line phone systems.

Nice-to-haves

• Experience in a mental health setting.
• Previous leadership or training experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Low-cost virtual care
• Dependent and domestic partner coverage