Prescription Customer Service Representative

$42,432 - $42,432/Yr

TEKsystems - Cary, NC

Full-time - Entry Level

Cary, NC

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Prescription Customer Service Representative role at TEKsystems involves providing essential support to patients by handling inbound and outbound calls related to prescription inquiries. This position is crucial for ensuring smooth communication between patients and the clinical team, while also maintaining accurate records for medication delivery and payment scheduling. The role is based in Cary, NC, and is a contract-to-hire opportunity, offering paid training and competitive pay.

Responsibilities

• Serve as the primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team when appropriate.
• Identify and report adverse events and product complaints to clinicians to ensure patient safety.
• Handle inbound and outbound calls to schedule medication delivery and payment, ensuring accurate information is included in patient profiles.

Requirements

• 1+ years of Medical Office or Health plan experience.
• Prior call center experience.
• Familiarity with medical terminology.

Nice-to-haves

• Medical Office Experience
• Health Insurance Experience

Benefits

• Paid Training
• Competitive Pay of $20.40/hr