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Belk - Knoxville, TN
posted about 2 months ago
Full-time - Mid Level
Knoxville, TN
5,001-10,000 employees
General Merchandise Retailers
About the position
The Prestige Counter Manager is responsible for overseeing the cosmetic counter operations at Belk, ensuring the execution of company directives and achieving sales goals. This role involves coaching associates, managing staffing, and driving customer service excellence to build long-term relationships with clients. The manager will analyze business performance, implement effective strategies, and maintain a high standard of presentation and hygiene in the store.
Responsibilities
- Ensure uniform execution of Belk direction within the store.
- Coach associates on selling custom-fit service and building customer relationships.
- Analyze daily/weekly/monthly business and recommend strategies to impact sales.
- Manage the achievement of counter sales plans and help associates meet personal goals.
- Recruit, interview, and retain quality staff, keeping open positions to no more than 2 weeks average.
- Develop bench strength in existing staff and recommend candidates for promotion.
- Implement effective scheduling to guarantee proper coverage based on business needs.
- Utilize the Belk promotional calendar to maximize associate sales per hour (SPH).
- Communicate information clearly to the selling team and conduct regular team meetings.
- Meet or exceed personal sales per hour goals and demonstrate excellent selling skills.
- Drive sales through customer clienteling and execute successful promotions and events.
- Provide high-level customer service and support customer satisfaction surveys.
Requirements
- 3-5 years of retail experience.
- 1-3 years of supervisory experience.
- Excellent organizational skills.
- Ability to use computer keyboard, standard telephone, POS terminal, and other related business equipment.
Nice-to-haves
- Experience in cosmetics or beauty retail.
- Strong interpersonal and communication skills.
Benefits
- Flexible scheduling including evenings and weekends.
- Opportunities for career advancement within the company.
