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Principal Analyst, Broadband Business Intelligence
T-Mobile US - Bellevue, WA
posted 3 months ago
About the position
The Principal Analyst, Broadband Business Intelligence at T-Mobile USA is responsible for providing key insights and analysis to support the broadband marketing and commercial teams. This role focuses on analyzing the commercial impacts of marketing strategies and customer experience, utilizing advanced quantitative and qualitative data to guide business decisions. The ideal candidate will create customer-centric solutions driven by data analysis and effective communication, presenting findings to senior management and collaborating on broadband projects.
Responsibilities
- Support the analytic needs of the business by using data from various sources (e.g. subscriber, device, network, supply chain, & care).
- Guide data strategy across multiple touch points in a customer lifecycle.
- Create data storytelling from different data sources to senior management.
- Own the process of driving core insights from available data and create strategies to improve customer experience & performance.
- Collaborate with broadband marketing and commercial teams on data needs.
- Provide analysis for sales representatives, supervisors, call center, partner, & financial performance.
- Present analysis & strategies to senior management in verbal & written forms.
- Conduct competitive analysis to inform offers & processes.
Requirements
- Bachelor's Degree in statistics, business, or a related field; or 7 years of related work experience.
- Master's/Advanced degree preferred.
- 7 years with business intelligence tools (Azure Data Warehouse, Databricks, Snowflake, etc).
- 7 years in reporting & analyzing performance.
- 7 years in advanced analytics including SQL/ETL of complex datasets, competitive analysis, quantitative analysis & research.
- Expertise in SQL and technical tools (DataViz; SQL; automation; report/metric design; algorithms/modeling).
- Advanced communication/consulting, influencing and relationship management skills.
- Advanced project leadership, coaching and mentoring skills.
Nice-to-haves
- Experience in telecom, supply chain, network technology, or procurement.
- Good communication skills to all levels of technical expertise.
Benefits
- Paid parental leave
- AD&D insurance
- Employee stock purchase plan
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Family leave
- Parental leave
- Vision insurance
- Life insurance
- Childcare
- Pet insurance
