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Principal Analyst, Broadband Business Intelligence
T-Mobile US - Overland Park, KS
posted 2 months ago
About the position
The Principal Analyst, Broadband Business Intelligence at T-Mobile is responsible for providing actionable insights to enhance the performance of the broadband business unit. This role involves analyzing marketing strategies, customer experience impacts, and guiding data strategy across various customer lifecycle touchpoints. The ideal candidate will leverage advanced quantitative and qualitative data analysis to create customer-centric solutions and effectively communicate findings to senior management.
Responsibilities
- Support the analytic needs of the business by using data from various sources (e.g. subscriber, device, network, supply chain, & care).
- Guide data strategy across multiple touch points in a customer lifecycle.
- Create data storytelling from different data sources to senior management.
- Own the process of driving core insights from available data and create strategies to improve customer experience & performance.
- Collaborate with broadband marketing and commercial teams on projects to define data needs.
- Provide analysis for sales representatives, supervisors, call centers, partners, & financial performance.
- Present analysis & strategies to senior management in verbal & written forms.
- Conduct competitive analysis to inform offers & processes.
Requirements
- Bachelor's Degree in statistics, business, or a related field; or 7 years of related work experience.
- Master's/Advanced degree preferred.
- 7 years with business intelligence tools (Azure Data Warehouse, Databricks, Snowflake, etc).
- 7 years in reporting & analyzing performance.
- 7 years in advanced analytics including SQL/ETL of complex datasets, competitive analysis, quantitative analysis & research.
- Expertise in SQL and technical tools (DataViz; SQL; automation; report/metric design; algorithms/modeling).
- Advanced communication/consulting, influencing and relationship management skills.
- Advanced project leadership, coaching and mentoring skills.
Nice-to-haves
- Experience in telecom, supply chain, network technology, or procurement.
- Good communication skills to all levels of technical expertise.
Benefits
- 401(k)
- AD&D insurance
- Childcare
- Dental insurance
- Disability insurance
- Employee stock purchase plan
- Family leave
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
