Discover Financial Services - Deerfield, IL
posted 4 months ago
As a Principal Application Engineer at Discover Financial Services, you will be responsible for overseeing the design and implementation of products assigned to your team. This role requires a proactive approach to managing user stories and new features, taking them from concept to production with minimal supervision. You will actively manage and escalate risks and customer-impacting issues that arise in your day-to-day responsibilities, ensuring that the team meets its commitments and delivers high-quality solutions. Utilizing Discover's Agile Way of Working, you will develop and configure solutions within the ServiceNow platform in collaboration with your Product Owner. Your participation in Agile ceremonies will be crucial to ensure that the work is completed effectively and efficiently. You will partner with the Product Owner to define a strategic product roadmap for your technology and business domain, proposing opportunities to solve business problems and enhance process efficiencies through your expertise in the ServiceNow Platform. In addition to your technical responsibilities, you will play a key role in mentoring Associate Application Engineers, providing them with learning tasks and guiding their professional development. You will also engage in Continuous Professional Education and Discover Technology Academy programs to further your own skills and career growth. Your contributions will extend to participating in a rotating support schedule for Incident Management and general Consumer Service requests, ensuring that the team is responsive to customer needs. Your role will also involve analyzing, designing, programming, testing, and deploying new user stories and features with a focus on security, reliability, and operational excellence. You will guide your team in making design decisions and achieving key results for the products assigned to you, while also remediating issues using engineering principles and creating proactive design solutions for potential failures. Additionally, you will contribute to and lead technology communities within Discover, fostering a culture of collaboration and innovation.