Mayo Clinic - Rochester, MN
posted 18 days ago
The Principal Application Analyst for the Voice of Customer (VoC) Team at Mayo Clinic is responsible for providing advisory support to enterprise contact centers and partners regarding the utilization and configuration of VoC applications. This role focuses on enhancing customer experience through the design, development, and maintenance of VoC and Workforce Optimization (WFO) applications, ensuring data accuracy and application stability to support business processes and decision-making.