Principal Associate, Project Manager Chief of Staff - Business Operations

$118,700 - $135,400/Yr

Capital One - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

The Principal Associate, Project Manager Chief of Staff for Business Operations at Capital One is responsible for leading critical and strategic business projects that directly impact the company's bottom line. This role involves collaborating with key stakeholders to deliver programmatic solutions and effective communication strategies, enhancing the overall experience design within the organization. The position requires strong project management skills, the ability to adapt to changing demands, and a focus on improving business processes.

Responsibilities

• Work on small to medium-scale department projects that have a direct impact on the company
• Assist in project planning and design with partners
• Leverage problem-solving skills to ensure project plans deliver on intent and maintain key project documentation
• Document progress and report to stakeholders on project status
• Forge relationships with key stakeholders to ensure delivery of commitments
• Identify ways to improve and streamline business processes
• Collaborate with Corporate Communications partners on executing communications around events and program strategy
• Demonstrate excellent change management skills
• Gather end user impacts and create change, communication, and training plans
• Conduct, evaluate, and present impact assessments, gap, and people change readiness
• Partner with project leads and teams to define, tailor, and implement program strategies, plans, and messaging
• Create and measure success metrics and monitor change progress

Requirements

• At least 2 years of professional experience in project/program management

Nice-to-haves

• Certification in Project Management or Change Management
• Prior management consulting experience

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace environment