Capital One - Philadelphia, PA
posted 3 months ago
We are currently seeking a UI/UX Designer to join the Card Platforms & Data team. This role will partner with our business teams representing Card Platforms & Services as well as our Card Data, Models, and Credit. The ideal candidate will be experienced in working with design systems and comfortable defining new components within an ambiguous space. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers' day-to-day financial activities. The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. In this role, you will be asked to handle a variety of responsibilities, including collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions. You will advocate for the customer through human-centered design methods, including discovery, research, ideation, whiteboard sessions, and user testing. You will also support design-led workshops to engage and build alignment across different partners and teams, proactively offering recommendations and solutions by championing prioritization of design-centered product enhancements grounded in research and analysis. Additionally, you will connect with design community peers in service of learning, sharing, and teaching, while embracing and advocating for an experience mindset. Supporting early product definition, you will work with partners to participate in discovery sessions that uncover customer pain points and opportunities. You will demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams. Your participation in end-to-end product design will involve working with researchers to understand customer needs and define opportunities through usability and empathy studies, framing problems, determining insights, and defining visual designs to serve customer needs. You will create process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes, and design within existing standards while contributing to our internal design system, best practices, and guidelines. Finally, you will support effective storytelling and presentation of visual concepts to various stakeholders, creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.