Principal Associate, UX/UI Designer - EPX.xd

$134,100 - $153,000/Yr

Capital One - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

At Capital One, we are on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. As a Principal Associate, UX/UI Designer on the EPX.xd team, you will play a crucial role in enhancing the experience of our associates by designing innovative, user-centered solutions that improve their efficiency and effectiveness. The EPX.xd team collaborates closely with internal Enterprise products, advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities. In this role, you will be immersed in a culture that values collaboration, authenticity, and healthy critique. You will work alongside technology, product, and business teams to uncover customer and business needs, translating them into engaging and intuitive design solutions. Your responsibilities will include conducting user research, facilitating design-led workshops, and supporting the early product definition process. You will also be involved in end-to-end product design, creating user flows, wireframes, and prototypes, while ensuring alignment with our internal design system and best practices. As a member of the Design team at Capital One, you will have the opportunity to connect with peers in the design community, share knowledge, and contribute to a thriving environment that honors diversity of thought and fosters a culture of belonging. If you are an innovator and storyteller who embraces experimentation and learning, we would love to hear from you.

Responsibilities

• Collaborate with technology, product, and business teams to uncover customer and business needs and translate them into design solutions.
• Advocate for the customer through human-centered design methods, including discovery, research, ideation, and user testing.
• Support design-led workshops to engage and build alignment across different partners and teams.
• Proactively offer recommendations and solutions by championing prioritization of design-centered product enhancements grounded in research and analysis.
• Connect with design community peers for learning, sharing, and teaching.
• Participate in hiring by reviewing resumes, conducting interviews, and attending consensus.
• Support early product definition by participating in discovery sessions that uncover customer pain points and opportunities.
• Demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Participate in end-to-end product design, working with researchers to understand customer needs and define opportunities through usability studies.
• Create process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Design within existing and create new standards to contribute to our internal design system, best practices, and guidelines.
• Support effective storytelling and presentation of visual concepts to various stakeholders.
• Create high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

Requirements

• At least 4 years of experience with UX and UI design.
• Experience designing for cross-channel experiences.
• Comfortable working with Product and Tech partners.
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch, and/or Figma.
• Familiarity with working and contributing to an established design system.

Benefits

• Comprehensive health insurance coverage.
• Financial benefits including performance-based incentive compensation, cash bonuses, and long-term incentives.
• Inclusive set of benefits that support total well-being.