Principal Business Analyst

Real Soft - Framingham, MA

Full-time - Principal

Framingham, MA

Professional, Scientific, and Technical Services

About the position

The Principal Business Analyst will join Tower's Information Technology team, focusing on delivering quality software solutions that provide measurable business value. This role involves providing broad functional and technical expertise in the review, analysis, development, and implementation of business processes and applications, while partnering cross-functionally to streamline IT processes and enhance customer service quality.

Responsibilities

• Provide leadership in cross-functional and technical expertise across multiple business areas, including system and process integration points.
• Use advanced knowledge of professional concepts in developing new processes or systems and resolving complex issues that have direct impact on business sub-functions or objectives.
• Lead and advise Business Analysts by sharing your knowledge and reviewing their deliverables to ensure high-quality solutions.
• Ensure alignment with strategic visions when configuring or customizing solutions to maintain flexibility and future integration.
• Lead cross-functional requirement sessions to elicit, document, and analyze business requirements and functional specifications for complex projects; identify unspoken or conflicting requirements and challenge the status quo.
• Lead new product reviews, tests, and pilots. Evaluate new products and provide recommendations.
• Identify and suggest solutions for operational inefficiencies, conflicting business practices, and integration issues.
• Create or assist with creating and executing cross-functional test scripts to ensure minimal post-production issues.
• Facilitate the business and operational readiness for system deployments and process changes.

Requirements

• Bachelor's degree in a related field required.
• Master's degree or equivalent work experience required.
• A minimum of 9 years of professional business analysis, application design, implementation, and support experience, or at least 9 years of experience as a super user, preferred.
• Proficient in project management techniques and experience working on and leading cross-functional projects.
• Extensive experience in a business operations environment and working knowledge of workflow systems.
• Thorough knowledge of design and operation of browser-based business applications and tools.
• Experience with designing and documenting business and system process flows.
• Familiarity with Oracle and SQL Server databases, and related tools such as SQL Developer.
• Experience integrating internal and external applications, including cloud solutions.
• Experience working with Salesforce preferred.
• Experience in the telecommunications tower industry, operations, leasing, or real estate preferred.
• Experience in working with external and/or overseas development and testing groups preferred.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to achieve results effectively and professionally.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

Nice-to-haves

• Experience in the telecommunications tower industry, operations, leasing, or real estate preferred.
• Experience in working with external and/or overseas development and testing groups preferred.