Principal - Business Solutions

American Tower - Woburn, MA

Full-time - Senior

Woburn, MA

Heavy and Civil Engineering Construction

About the position

The Principal, Business Solutions role at American Tower is a senior-level position within the Data and Digital Solutions team. This role is pivotal in managing existing systems, providing business teams with access to data and analytics, and delivering process optimization. The Principal serves as a critical liaison between business units and the IT department, facilitating collaboration and alignment to develop process solutions and manage technology challenges. The ideal candidate will have a strong understanding of business operations and technology, ensuring that solutions align with organizational goals.

Responsibilities

• Act as the primary point of contact for business units, understanding their needs, challenges, and goals.
• Collaborate with the team and IT team to translate business requirements into technical solutions.
• Create business plans and technology and process roadmaps, prioritizing projects and initiatives to align technology solutions with overall business strategies.
• Act as the main interface to the team, providing input and oversight on solutions impacting the functional area.
• Address technology-related challenges faced by business units, troubleshoot issues, and coordinate with IT support to provide timely solutions.
• Stay informed about emerging technologies and their potential impact on business operations.
• Build strong relationships with business leaders, functional teams, and technology stakeholders.
• Advocate for technology solutions that enhance business outcomes.
• Act as a business partner change agent to the assigned functional area.
• Identify gaps in process and workstreams and support the implementation of new tools.
• Support requests from business units and take direction from the assigned team for process and system solution work.

Requirements

• Bachelor's degree in Business, Information Systems, or a related field required.
• Six years of business analysis, project management, or technology consulting experience required.
• Strong understanding of business processes, systems, and technology trends required.
• Excellent communication, negotiation, and problem-solving skills required.
• Strong written and oral communication skills, including the ability to present ideas clearly and effectively.
• Ability to work with different functional groups and levels of employees to achieve results effectively and professionally.
• Strong organizational skills; ability to accomplish multiple tasks within agreed timeframes.