Principal Content Designer

$150,000 - $165,000/Yr

Aquent - San Francisco, CA

Full-time - Principal

San Francisco, CA

Administrative and Support Services

About the position

The Principal Content Designer will play a crucial role in shaping the future of retail by creating purposeful content that enhances the user experience for customers, associates, suppliers, and partners. This position involves distilling complex problems into clear, engaging content and collaborating with various teams to develop foundational tools and frameworks that ensure high-quality, consistent output. The role requires strong storytelling abilities and the capacity to influence stakeholders through effective communication and design strategies.

Responsibilities

• Distill complex problems into easy-to-understand experiences.
• Create and champion high-quality content for various stakeholders.
• Drive the development of foundational tools, frameworks, and resources for efficient scaling.
• Collaborate with design, product, and business partners to enhance products and associate experiences.
• Present vision and content rationale compellingly to the team and leadership.
• Identify, define, and implement solutions that integrate seamlessly into users' lives.

Requirements

• Demonstrated track record of working cross-functionally and shipping successful product copy in a fast-paced environment.
• Experience facilitating workshops and aligning stakeholders with sound rationale.
• Deep appreciation for systems thinking and understanding of information architecture from both design and content perspectives.
• Ability to produce high-quality work under tight deadlines and adapt to changing business priorities.
• Strong problem-solving skills and a positive mindset.

Nice-to-haves

• Degree in Communications, Journalism, Digital Design, or similar.
• 8+ years of experience in UX content strategy/design (not product marketing).
• A portfolio showcasing UX case studies, craft, impact, and collaborative process.
• Experience participating in peer reviews and working within a crit culture.
• Excellent written and verbal communication skills.

Benefits

• Relocation assistance provided.