Principal Customer Onboarding Manager

Safetyculture - Kansas City, MO

Full-time - Senior

Kansas City, MO

Professional, Scientific, and Technical Services

About the position

The Principal Customer Onboarding Manager at SafetyCulture is responsible for leading the onboarding process for the company's largest and most strategic enterprise-level customers. This role focuses on ensuring successful implementations and product adoption by leveraging project management expertise and building strong relationships with C-Suite stakeholders. The position requires a deep understanding of customer needs and the ability to guide clients through complex global rollouts, ultimately empowering them to achieve their business objectives.

Responsibilities

• Owning pre-sales activities to support the sales process and developing project and product scope for implementations.
• Collaborating with Sales on Statements of Work (SoWs) and Requests for Proposals (RFPs).
• Taking ownership of solution and success criteria discovery, translating customer challenges into a Customer Results Strategy.
• Managing complex and global rollouts, ensuring project delivery timelines are met.
• Working with multiple stakeholders to keep customers accountable and ensure quick time to value.
• Acting as a consultant and trusted advisor to customers, orchestrating relevant SafetyCulture resources to provide expertise.
• Developing communication, change management, and training mechanisms to support large businesses.
• Identifying new use cases for product adoption and growth based on customer needs.

Requirements

• 8+ years of experience in SaaS and software implementation.
• PMP certification preferred.
• Extensive project management experience with familiarity in project management methodologies.
• Strong enterprise-level implementation experience.
• Proficient in understanding the customer lifecycle and its significance in driving business growth.
• Strong communication and storytelling abilities to convey complex ideas effectively.
• Skilled in stakeholder management, particularly with C-suite executives.
• Effective presentation skills and expertise in time management and prioritization.

Nice-to-haves

• Experience with change management practices.
• Creative problem-solving abilities to address challenges and find innovative solutions.

Benefits

• Paid parental leave
• Health insurance
• Employee assistance program
• Lunch & learns
• Flexible working arrangements
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidised fitness programs
• Access to professional and personal training and development opportunities
• Quarterly celebrations and team events
• Pet-friendly office