Principal Field Applications Engineer

$171,000 - $199,000/Yr

Supermicro - New York, NY

Full-time - Principal

New York, NY

Computer and Electronic Product Manufacturing

About the position

The Principal Field Application Engineer (FAE) at Supermicro will play a crucial role in developing new opportunities in the global IT market. This position requires collaboration with customers at all levels, managing projects alongside internal and external teams, and focusing on customer and solution needs to drive business growth. The FAE will also lead a team of engineers, providing technical leadership and ensuring customer satisfaction through effective problem-solving and solution implementation.

Responsibilities

• Recruits, leads and mentors team of FAEs in support of revenue growth at all assigned accounts
• Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide optimized technical solutions
• Provides technical leadership in Pre-Sales and oversees implementation of such solutions
• Effectively engages with C-level technical customers, gaining and maintaining trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Manages and leads product HW and SW engineers during product development
• Leads teams during investigation and resolution of problems in the field
• Understands firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develops and reviews systems solutions, technical bid responses and presentations
• Works cross-department to ensure customer satisfaction and timely resolution of issues
• Builds and demonstrates proof-of-concept that meets or exceeds customer business needs
• Presents the corporate brand, product messaging and solutions to customers
• Visits on-site facilities and operations to enable solution integration and issue resolution

Requirements

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
• Minimum 15 years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Strong background and experience with x86-based server architecture
• Solid HW system expertise and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
• Excellent communication skills and business sense required
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
• Ability to work effectively in a high pressure environment

Benefits

• Comprehensive benefits package
• Participation in bonus and equity award programs