Principal First Line Risk Mgmt - Process Documentation and Education

First Citizens Bank - Charlotte, NC

Full-time

Hybrid - Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Principal First Line Risk Manager - Process Documentation and Education is a hybrid role located in Raleigh or Charlotte, NC, responsible for supporting the General Bank. This position serves as a first line of defense risk professional, managing risks and controls across all risk types, facilitating adherence to risk policies, and providing advisory support. The role also involves creating and maintaining process documentation and educating staff on risk management procedures to foster a culture of risk awareness and mitigation.

Responsibilities

• Develop, maintain, and update comprehensive documentation of risk management processes and policies.
• Create visual aids, flowcharts, and process diagrams to improve clarity and understanding of risk management procedures.
• Design and deliver first risk management training programs for employees at all levels.
• Work with FRM leader and senior management to create risk management strategies ensuring key risks are appropriately managed.
• Support the development, implementation, and maintenance of the organization's risk management framework, policies, and procedures.
• Coordinate risk assessments to evaluate and manage key risks across the organization.
• Manage book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives.
• Develop test plans and methodologies for evaluating the effectiveness of control activities and execute control testing procedures.
• Lead the tracking and resolution of issues across the organization, ensuring timely escalation and remediation.
• Collaborate with BU and stakeholders to develop action plans and mitigation strategies to address root causes and prevent issue recurrence.
• Monitor the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management.
• Participate in regulatory inquiries, examinations, and audits in collaboration with internal stakeholders.
• Support regulatory submissions, response, and reporting requirements, ensuring accuracy, completeness, and timely submission.
• Develop BU risk reports that provide a comprehensive view of risks impacting the BU.
• Monitor BU risk and control performance and report key indicators and limits to ensure timely escalation of breaches.

Requirements

• Bachelor's Degree and 10 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk OR High School Diploma or GED and 14 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk.
• Proficiency in process mapping tools (e.g., Visio, ARIS) and documentation management software.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively with cross-functional teams.
• Experience working in a large financial institution.

Nice-to-haves

• Experience with risk management frameworks and regulatory compliance requirements.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) designed to support families.
• Customized offerings to meet associates' needs.