Principal Implementation Program Manager

$94,500 - $170,400/Yr

T-Mobile US - Overland Park, KS

Full-time - Senior

Overland Park, KS

Telecommunications

About the position

The Principal Implementation Program Manager at T-Mobile USA, Inc. is responsible for directing all aspects of client onboarding for large, complex Enterprise, Strategic, and Public Sector accounts. This role ensures 100% customer satisfaction and drives strategic direction and growth projections for T-Mobile for Business sales segments. The manager oversees contract implementation, identifies deliverables, and creates tracking processes to ensure timely and budget-compliant service delivery.

Responsibilities

• Participates in the Sales process, engaging in discovery and strategy sessions, and preparing RFP responses.
• Tracks cross-functional deliverables through the RFP process and manages product capability tests.
• Presents to C-level stakeholders in finalist sales presentations and creates project status updates.
• Directs and coordinates teams to ensure successful delivery of project requirements and customer satisfaction.
• Serves as the lead communicator for overall project status from Discovery through transition to Lifecycle Support.
• Defines project scope, creates and manages onboarding project plans, and communicates risks and solutions to senior leadership.
• Develops customized Implementation and Lifecycle Customer Support models by collaborating with multiple workgroups.
• Establishes tools and processes to track and report on project progress towards goals.

Requirements

• Bachelor's Degree or equivalent relevant work experience.
• 4-7 years of formal project/program management experience.
• 4-7 years of experience managing or supporting business customers in Sales, Service, or Account Management.
• Highly developed communication skills for preparing and delivering presentations at the C-level.
• Superior program and project management skills with the ability to organize and lead all facets of a project.
• Demonstrated conflict-resolution and interpersonal skills.
• Knowledge of wireless technologies and operating systems.
• Proficiency in Microsoft Office Suite, including Excel, Project, and PowerPoint.
• Strong organizational and time management skills.

Nice-to-haves

• Project Management Professional (PMP) certification (required within 120 days of hire).

Benefits

• Paid parental leave
• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Family leave
• Parental leave
• Vision insurance
• Life insurance
• Childcare
• Pet insurance