Principal Inbound Product Manager - Platform Workflow Automation

$142,700 - $249,800/Yr

ServiceNow - San Diego, CA

Full-time - Senior

San Diego, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Principal Inbound Product Manager for Platform Workflow Automation at ServiceNow is responsible for driving the vision, roadmap, and strategy for low-code and no-code workflow features on the ServiceNow platform. This role involves collaborating with various teams to enhance the platform's capabilities, ensuring customer satisfaction, and fostering a vibrant ecosystem for third-party developers. The position requires a strong focus on customer needs and the ability to communicate effectively with both internal stakeholders and external audiences.

Responsibilities

• Drive vision, roadmap, strategy, and requirements that meet the needs of enterprise customers.
• Define low-code/no-code workflow features and capabilities, unlocking customer and business use cases.
• Serve as an evangelist with internal stakeholders to develop and execute a cross-team strategy around data management.
• Act as the voice of the customer, providing a business perspective on value during development.
• Share best practices as a visible product expert, both internally and with customers.
• Collaborate with Product Marketing, Field enablement, Sales, and User Learning to produce go-to-market materials and training documents.

Requirements

• 8+ years of experience as a Product Manager.
• Experience with low-code workflow automation products.
• Experience with business process management and digital process automation technology.
• Ability to make trade-off decisions between possible and desirable outcomes.
• Comfortable delivering product presentations to large audiences.
• Proven ability to execute to plan and get things done.
• Enjoy working in a highly collaborative environment.
• Prior experience with GenAI products and capabilities.
• Prior experience working with ServiceNow development.
• Process architecture background or relevant experience.
• Experience with Six Sigma, Program Management, Lean, or other process methodologies.

Nice-to-haves

• Scrum Master or Scrum Product Owner certification preferred.

Benefits

• Employee stock purchase plan
• Health insurance
• Flexible spending account
• Family leave
• 401(k) matching