Principal IT Analyst (Systems, Applications, or Operations Division) *Revised*

City of Ontario (CALIFORNIA) - Ontario, CA

Full-time - Senior

Ontario, CA

Executive, Legislative, and Other General Government Support

About the position

The Principal IT Analyst is assigned to one of the three divisions (Systems, Applications, Operations) based on background and experience. Candidates have the option to select which division they would like to be considered for. The current opportunity is in the Applications Division. The position involves supervising and directing the activities of staff, providing direction to teams engaged in the development and maintenance of complex systems, analyzing existing systems for improvements, coordinating testing of new software releases, and providing guidance for citywide information technology systems. The role requires a Bachelor's degree in Computer Science or a related field, along with five years of experience in enterprise information systems, including supervisory experience.

Responsibilities

• Supervises and directs the activities of staff including employee selection, work assignment, performance evaluations, employee development, disciplinary action, and complaint resolution.
• Provides direction to and supervision over teams engaged in the development, implementation, and maintenance of highly complex systems.
• Leads, coordinates, and reviews the work plan for projects and systems within assigned team.
• Analyzes and evaluates existing complex systems; makes recommendations for improvements and enhancements.
• Evaluates and recommends professional consulting services for assigned project areas.
• Develops and implements recommendations for new automated systems.
• Coordinates the testing of new software releases, patches, updates, and other system maintenance.
• Diagnoses and troubleshoots technical and functional problems.
• Provides guidance and support for a variety of citywide information technology systems and applications.
• Maintains and updates citywide information technology systems and applications.
• Defines and develops functional user training requirements.
• Provides research, analysis, design, and problem resolution for best practice information systems solutions.

Requirements

• Bachelor's degree or equivalent from an accredited college or university in Computer Science, Information Technology, or a closely related field.
• Five years of experience supporting enterprise information systems.
• Two years of project lead or supervisory level experience in the direction and coordination of complex projects.
• Valid California Class C driver's license and an acceptable driving record.

Nice-to-haves

• Certifications related to project management, information technology, systems, network, or programming.
• Experience planning for system obsolescence and futureproofing.
• Experience managing and administering modern Cloud SAAS systems such as Microsoft Office365, Workday HCM and Finance.
• Experience managing the support and maintenance of on-premises Microsoft Windows-based systems such as Accela.
• Experience managing, implementing, and supporting the ServiceNow platform for Portfolio Management, Project Management and Performance Analytics.
• Background in or working knowledge of government operations and supporting systems.