BAE Systems - Louisville, KY
posted 4 months ago
This is a Desktop Support Technician III position at BAE Systems, where the primary responsibility is to provide on-site technical support for both software and hardware installations. The role involves assisting the end-user community with hardware moves, additions, and changes, as well as addressing break/fix issues and general requests. The technician will be responsible for operating system patch remediation, PC refreshes in accordance with company lifecycle standards, and providing tier 2 desktop support. Additionally, the position includes basic desk VoIP telephone support and mobile device support for various devices such as iPhones, iPads, Blackberries, and Droids. The technician will also resolve printer issues, including toner replacements, paper jams, and general printer maintenance. Updating the asset inventory through the ticketing system database is another key responsibility. The role requires a working knowledge and experience with Active Directory and the use of remote application software to assist both on-site and off-site users. There may also be opportunities to provide minor training to customer support personnel and offer patching support for lab standalone systems.