BAE Systems - Annapolis Junction, MD
posted about 2 months ago
The Level 2 System Administrator (SA) plays a crucial role in supporting the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This position is responsible for managing the IT system infrastructure and overseeing all processes related to these systems. The SA will provide support for day-to-day operations, monitoring, and problem resolution for a variety of devices including client/server/storage/network devices and mobile devices. The role encompasses both Tier 1 (Help Desk) and Tier 2 (Escalation) support, which involves identifying, diagnosing, and resolving problems effectively. In addition to troubleshooting, the SA will be responsible for communicating status updates to agency management and internal customers, ensuring that all parties are informed throughout the resolution process. The position also requires optimizing system operations and resource utilization, performing system capacity analysis and planning, and providing in-depth experience in troubleshooting IT systems. The SA will be involved in the dispatch system and hardware problem resolution, ensuring that all issues are addressed promptly and efficiently. The SA will configure and manage UNIX and Windows operating systems, install and load operating system software, and implement enhancements to improve system reliability and performance. This role requires a proactive approach to system management and a commitment to maintaining the integrity of network components. The ideal candidate will have extensive experience in managing IT systems and a strong technical background to support the diverse needs of the organization.