Principal Operations Coordinator, Receivables Research and Resolution

Capital One - Richmond, VA

Full-time - Entry Level

Remote - Richmond, VA

Credit Intermediation and Related Activities

About the position

The Principal Operations Coordinator for Receivables Research and Resolution at Capital One is responsible for researching and resolving reported Lockbox defects, coordinating with internal and external partners, and handling exceptions within the Treasury Management Fulfillment organization. This role emphasizes accuracy, effective communication, and the ability to work independently in a fast-paced environment, while also providing opportunities for process enhancements and project work.

Responsibilities

• Execute required research associated with inbound Salesforce cases
• Work closely with internal and external partners to coordinate tactical actions and communications
• Process exception items that are unable to be handled by our third-party vendor
• Assist with maintaining and auditing control effectiveness
• Respond to all vendor inquiries in order to provide clear processing instructions
• Proactively identify, communicate and participate in any process enhancement opportunities
• Leverage exceptional decision making skills and follow procedures in order to mitigate risk
• Assist with project work, as needed

Requirements

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Banking Operations

Nice-to-haves

• Bachelor's Degree or Military experience
• 1+ years of experience in Commercial Banking
• 1+ years of experience in Treasury Management
• 1+ years of experience with Salesforce
• 1+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive benefits supporting total well-being