Amazon - Seattle, WA
posted 3 months ago
The Principal Technical Product Manager (PMT) for Customer Experience at Amazon Stores Ads Monetization is a pivotal role that focuses on enhancing the shopping experience for millions of customers who visit Amazon daily. This position is part of a newly established organization dedicated to creating delightful customer experiences while driving revenue through innovative advertising solutions. The PMT will lead initiatives aimed at improving how customers discover advertised products across Amazon's vast selection, ensuring that the advertising experience is cohesive and enjoyable. In this role, the PMT will be responsible for proposing and implementing new projects, as well as recommending system improvements. This often involves navigating complex discussions and making smart trade-offs to resolve contentious issues. The PMT will redefine the advertising customer experience across various pages within Amazon Stores, setting clear, measurable customer experience (CX) quality metrics and goals based on data-driven insights. The PMT will create, prioritize, communicate, manage, and execute roadmaps and project plans, bringing innovative ideas to the table to achieve customer objectives. This role requires close collaboration with designers, economists, senior engineers, and team leaders to invent new experiences that resonate with both customers and advertisers. The PMT will also interface with a diverse customer base to gather requirements and understand priorities, ensuring that the advertising experience meets the needs of all stakeholders involved.