Principal Product Designer - eCommerce

$115,400 - $208,100/Yr

T-Mobile US - Herndon, VA

Full-time - Senior

Herndon, VA

Telecommunications

About the position

The Principal Product Designer for eCommerce at T-Mobile will lead the re-imagination and redesign of digital products across the enterprise. This role is pivotal in setting the product vision, designing new features, and enhancing existing ones while establishing scalable UX/UI patterns for both App and Web. The successful candidate will guide user-centered design activities and collaborate closely with business and product leaders to create innovative solutions that delight customers.

Responsibilities

• Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers.
• Act as an evangelist for design thinking, demonstrating how design empowers the creation of better digital products.
• Lead a design and user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets.
• Collaborate with Engineering key leaders to understand tech possibilities and constraints.
• Partner with Engineering key leaders to create new opportunities to enhance customer experience.
• Provide constructive feedback on peer user experience design reviews.
• Create high-level UX assets such as workflows, customer journey maps, and prototypes.
• Solve complex customer experiences while building usable interfaces.
• Collaborate with Researchers and other Principal designers to maintain consistency across the digital ecosystem.
• Analyze research data findings to understand customer pain points and identify business opportunities.
• Influence leadership by providing design recommendations backed with sound design reasons and customer-centric data.
• Guide, mentor, and inspire other designers in the team.
• Work independently on projects with direction from Design Manager and Product Manager.
• Collaborate internally and externally to evolve team processes and design practice.

Requirements

• Bachelor's Degree in human-centered design, computer science, research, or related work experience in eCommerce.
• 7+ years of experience in user experience, digital strategy, or product management.
• 5+ years' experience working with Figma.
• Demonstrated ability to lead highly technical, complex projects with cross-functional teams.
• Outstanding interpersonal, communication, presentation, data analysis, and storytelling skills.
• Exceptional portfolio of work spanning multiple design projects related to eCommerce.

Nice-to-haves

• Experience with the design of AI-enabled features and interactions.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs