Principal Product Designer

Infusion Software - Chandler, AZ

Full-time - Senior

Chandler, AZ

Administrative and Support Services

About the position

About Keap: Keap is the leading Business Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap's vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities, and economies. With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision. Overview: As a Principal Product Designer at Keap, you will seek to deeply understand the needs of our customer and the problems to solve. You are a key leader on the product design team that plays a significant role in driving the team's vision and strategy as well as leading and mentoring the team. You execute quickly, embrace change, and work through ambiguity to create clarity. You will be a thought leader and change agent for simplifying the lives of small business owners and employees through great experience design. You have a passion for creating clean, easy-to-use, and user-centered product experiences and know how to be a key part of an interdisciplinary team. Finally, you embrace feedback, have a desire to learn from others, and constantly look for ways to improve and grow. Product Design and Experience at Keap: The Product Design and Experience (PDX) team at Keap is responsible for leveraging product design, content design, and UX research to solve important problems that will help our customers grow their businesses. We use workshops, design sprints, research, and design expertise as tools to help us achieve our objectives and deliver the right solutions.

Responsibilities

• Serve as part of the leadership team in PDX and help drive vision, strategy and process in collaboration with PDX and other organizational stakeholders
• Lead and mentor junior designers as a people manager and as a coach
• Take ownership of one or more areas of the product
• Help to establish and maintain a high level of excellence across the team related to UX design standards and processes
• Stay up to date with industry trends and best practices
• Work collaboratively with Product Managers, Engineers and other Product Designers to create and develop end-to-end desktop and mobile-responsive experiences that deliver on customer and business outcomes
• Participate in and lead customer research to test and validate designs and discover new insights while leveraging solid analytics and experimentation frameworks to make data-driven decisions
• Efficiently deliver compelling UX visions, visual design, UI specifications, wireframes, and prototypes while strictly applying and improving the patterns in our design system
• Be a storyteller; articulate complex visions through simple, elegant means and connect design rationale to how the solution solves the problem and delivers customer benefit
• Collaborate with other designers and peers by actively researching and sharing design best practices and trends, giving and soliciting feedback, and proactively working across disciplines to elevate the customer experience
• Seek to understand first with an ability to fall in love with the problem, not the solution
• Connect with customers at an emotional level and develop solutions that exceed expectations, and hold yourself and others accountable to delivering on their commitments

Requirements

• A strong design portfolio of work demonstrating your design process from user journeys to final product
• 8+ years of experience designing for web, mobile-responsive applications, and native mobile for both iOS and Android
• 4+ years in a senior product design role or similar role that involved a significant team leadership and mentoring responsibilities
• Understands and applies best practices, methods and processes for visual design, interaction design and information architecture
• Understands research methodologies and best practices and when to appropriately apply research and usability testing as part of the design process
• Expert level in your favorite design tool (Figma, Sketch or related design tool)
• Excellent visual design skills
• Experience working with a design system
• Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner
• Effective at collaborating, negotiating, communicating, and presenting
• Ability to organize and lead workshops that produce actionable outcomes
• Experience working in a Lean environment and applying rapid experimentation methods
• A strong understanding of HTML/CSS and JavaScript preferred (you won't be coding here)
• A degree in Design, Industrial Design, Human Computer Interaction or equivalent experience preferred

Nice-to-haves

• You have a passion for helping small businesses succeed
• You have a true understanding of what 'fast-paced' really means and you embrace it
• You have a knack for using storytelling to invoke confidence in stakeholders and motivate teams
• You're experienced working in a SaaS environment on a product team

Benefits

• Free Keap app for personal use
• Above Market Pay
• Paid time off to volunteer
• Flexible PTO Plan
• Paid Sick Time
• DashPass Membership
• 401k + Matching
• Financial Education Program through SmartDollar