Principal Product Manager, Contact Center Metrics
Genesys•Durham, NC
383d•$180,000 - $334,400•Remote
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About The Position
The Principal Product Manager for Analytics Insights at Genesys is responsible for designing, managing, and evolving a modern metrics layer that provides actionable insights across Genesys Cloud. This role is crucial in shaping how businesses measure and optimize their operations, integrating new digital channels and AI copilots into metrics frameworks. The position involves owning the strategy for maintaining and organizing metrics, ensuring their accuracy, relevance, and scalability, while helping customers quantify ROI and uncover optimization opportunities.
