Principal Program Manager, Partner Engagement and Inclusion

$127,100 - $203,000/Yr

Zillow Group - Remote, OR

Full-time - Senior

Onsite - Remote, OR

Real Estate

About the position

The E&B Principal - Partner Success at Zillow Group is a pivotal role focused on enhancing the experiences of historically marginalized home buyers and renters. This position collaborates with various teams to design and implement strategies that promote diversity, equity, inclusion, and belonging (DEIB) within the Partner Success function. The role involves assessing market changes, developing educational programs, and fostering relationships to ensure that the needs of diverse customer groups are met effectively.

Responsibilities

• Help decision-makers and partners across Zillow Group understand the distinct advantages of designing for and serving customers who have been historically excluded or marginalized from the housing and rental industry.
• Assess, evaluate, identify gaps, coach, and develop metrics in partnership with Finance, Strategic Planning & Operations, Business Teams, and People Analytics to measure Partner Success with the lens of socio-cultural market changes and DEIB strategy.
• In partnership with consumer marketing and branding teams, provide guidance on partner onboarding, training, development, and assessment.
• Champion DEIB through strong relationships with senior leaders and partner success teams.
• Use data, research and statistics in partnership with people analytics to develop business-specific frameworks with the intent to enhance DEIB capabilities across partner success teams to meet strategic priorities tied to the emerging majority customers.
• Conduct recurring reviews of current policies in place for partner success ensuring DEIB strategy is applied.
• Collaborate with internal teams to align third party partner engagement with DEIB goals and strategies to support an education/training model.
• Collect feedback from third-party partners to continuously improve DEIB engagement and support services.
• Stay informed about industry trends, regulations, and standard methodologies related to fair housing, discrimination laws, Realtor education, and social-cultural change.
• Identify, analyze, and communicate DEI trends, standard methodologies, and strategic frameworks that will impact and support the business.
• Provide data, research, and insights to develop industry-leading practices, frameworks and third-party partner support solutions for Zillow's Supplier Diversity Program.

Requirements

• Experienced in urban planning and/or real estate industry with time spent focused on and serving home buyers and renters historically marginalized in the industry.
• Comfortable engaging with teams, strategic and operational leaders and suppliers to influence decisions based on data and user research.
• Comfortable presenting and facilitating trainings, workshops, and focus groups.
• Able to explain and show strength in accessibility and inclusion issues and eager to transfer your expertise appropriately.
• A trusted advisor who operates with complete independence and often focuses on areas where the strategy has not yet been defined.
• Strong discernment and strive to understand how our business works and grasp complexities and connections among problems or issues, able to prioritize initiatives that will have the greatest impact on success.
• A connector who thoughtfully considers how events, challenges, new information, and decisions may impact or connect to others.
• A leader with vision who identifies and tests new mechanisms, and tools.

Nice-to-haves

• Critical thinking: Ability to develop and adjust DEI strategy to address the changing needs of the business.
• Consulting/Influencing: Practices constructive inquiry and ability to influence leaders without rules.
• Communication skills: Able to communicate what we are doing and why we are doing it visually and verbally and to guide conversations and credibly present ideas and recommendations at all levels within the organization.
• Analytical skills: Able to distill data down to key insights that enable great decision-making.
• Project Management: Strong project management and organizational skills required to thrive in a fast-paced environment.
• Business sense: Strives to understand how our business works, and grasps complexities and connections among problems or issues, able to prioritize initiatives that will have the greatest impact on success.
• Discretion & Confidentiality: Ability to exercise discretion, judgment, tact, and poise in handling highly sensitive and confidential information.
• Process management/using technology: Ability to create and refine processes as necessary.
• Evaluates and recommends new tools and technology as needs evolve.
• Connector: Thoughtfully considers how events, challenges, new information and decisions may impact or connect to others.
• Empathy: Ability to listen and help others feel heard, understanding multiple points of views and being a vehicle for helping others understand and learn other views.

Benefits

• Comprehensive medical, dental, vision, life, and disability coverages.
• Parental leave and family benefits.
• Retirement contributions and paid time off.
• Equity awards based on factors such as experience, performance, and location.