Principal Service Automation Engineer (Citrix Platform)

$164,015 - $205,019/Yr

Citrix - Santa Clara, CA

Full-time - Principal

Santa Clara, CA

501-1,000 employees

Publishing Industries

About the position

The Principal Service Automation Engineer (Citrix Platform) will be a key member of the IT team at Cloud Software Group, responsible for managing and optimizing the Citrix platform. This role requires a recognized subject matter expert in Citrix technologies, focusing on designing and implementing solutions that meet business requirements while ensuring seamless and secure access to applications and desktops across the enterprise. The position involves high visibility and impact across all levels of the organization, making it essential for the candidate to possess strong technical leadership and communication skills.

Responsibilities

• Design and implement optimized solutions for Citrix Workspace, DaaS, Enterprise Browser and Secure Private Access.
• Engage with internal customers to understand requirements and design solutions to meet demand.
• Provide operational and business as usual (BAU) support for a variety of services.
• Proactively monitor system health, performance, and capacity, identifying and resolving potential issues.
• Perform regular maintenance tasks, including patching, upgrades, and backups.
• Troubleshoot complex Citrix-related issues escalated from support teams.
• Mentor junior engineers and support staff, providing technical leadership.
• Work closely with the security and infrastructure teams to ensure that Citrix solutions are secure and efficiently integrated within the larger IT environment.
• Take point as the technical leader during outages or major incidents.
• Prepare LLD, HLD and migration/transition documentation and architectural methodology.
• Work with business stakeholders at all levels to drive adoption and champion Citrix solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 10 years in the IT industry, with at least 5 years as a solution architect or principal engineer for Citrix technologies.
• Strong in-depth experience of Citrix Virtual App & Desktop deliveries including related technologies.
• Knowledge of application delivery methods and packaging including Citrix App Layering or similar.
• Experienced implementing CVAD solutions in the Cloud (Azure virtual desktops, Citrix Cloud).
• Strong Windows Server and Desktop OS skills in relation to CVAD deployments, image builds, hardening, etc.
• Knowledgeable on hardware sizing on compute, storage and network for CVAD solutions.
• Strong Active Directory skills including Group Policy Management, AGPM, DNS, DHCP.
• Experience in automation and orchestration using PowerShell.
• Knowledge and experience with Compute, Network, Storage technologies, data center and cloud operations.
• Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy.
• Strong oral and written communications skills, as well as presentation skills.

Nice-to-haves

• Strong knowledge with Identity management and all security aspects in the VDI world.
• Knowledgeable on DevOps and CI/CD pipeline design concepts and implementation.
• Experience in implementing server/storage solutions in support of virtualized platforms.
• Working knowledge of high availability and business continuity from a technology and business process perspective.
• One or more of the following certifications: Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional - Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA), Microsoft Certified Azure Administrator, or Azure Solutions Architect.

Benefits

• Access to healthcare
• Life insurance
• Disability benefits
• 401(k) plan and company match
• Annual bonus
• Sales incentives