Principal ServiceNow Solution Analyst

Southern Glazer's - Miramar, FL

Full-time - Senior

Miramar, FL

Merchant Wholesalers, Nondurable Goods

About the position

The Principal ServiceNow Solution Analyst at Southern Glazer's Wine & Spirits is a senior-level role responsible for leading the design and implementation of complex ServiceNow solutions. This position requires a strategic thinker with strong leadership skills and a deep understanding of the ServiceNow platform and IT service management. The analyst will provide technical expertise, manage large-scale projects, and ensure the quality and efficiency of ServiceNow solutions within the organization.

Responsibilities

• Conduct detailed analysis of business requirements and translate them into effective ServiceNow solutions.
• Architect and design complex ServiceNow solutions, including integrations with other systems.
• Review and analyze existing ServiceNow configurations and workflows to identify areas for improvement.
• Lead technical discussions and decision-making on best practices for development and implementation.
• Review code, ensure quality standards are met, and provide technical guidance to the development team.
• Manage large-scale ServiceNow projects, including planning, scoping, resource allocation, and delivery timelines.
• Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
• Design custom applications, workflows, and integrations within the ServiceNow platform.
• Troubleshoot complex technical issues and resolve production problems.
• Provide technical guidance and support to the development team.
• Coach and mentor junior ServiceNow Solution Analysts and developers, transferring knowledge and best practices.
• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.
• Identify opportunities to leverage ServiceNow capabilities to optimize business processes.
• Stay updated on the latest ServiceNow features and functionalities, proposing enhancements and upgrades.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience across various ServiceNow modules (e.g., ITSM, HRSD, AppEngine, ITOM, IRM, SecOps) with in-depth knowledge of platform capabilities, scripting languages, and architecture.
• Strong proficiency in object-oriented programming concepts, data structures, and best practices for software design.
• Demonstrated ability to lead and mentor development teams, manage complex projects, and make technical decisions.
• Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management.

Benefits

• Wellness program
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Parental leave
• Vision insurance
• Life insurance
• Prescription drug insurance
• Paid sick time