Principal Services Product Manager (remote option)

Emerson Electric - Providence, RI

Full-time - Senior

Providence, RI

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Principal Services Product Manager is responsible for the specification, design, engineering, and deployment of post-sales service offerings to support business objectives. This role collaborates with Business Unit leadership, Product R&D, and Services to create service capabilities that enhance customer outcomes and optimize profitability. The position requires a focus on customer needs, market trends, and effective communication with various stakeholders to ensure successful service delivery.

Responsibilities

• Conduct regular services business updates for essential team members including BU's leadership, Services leadership, and quarterly ELT updates.
• Conduct research on user experience and needs, current market trends and general functionality to better understand the specifications of applicable services.
• Bring together & filter market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and return on investment.
• Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
• Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
• Incubate and validate services designs in collaboration with Services Validation Engineers, delivering the service to a limited set of customers.
• Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
• Support services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
• Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
• Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
• Responsible for sunsetting services by supporting such decision and implementing the retirement of applicable services.

Requirements

• 5+ years of services delivery, services product management or equivalent experience.
• 3+ years in the T&M or Control and Automation or relevant high-tech industry.
• Demonstrated success in driving cross-functional alignment and execution.
• Strong executive-level communication and presentation abilities.
• English Language Proficiency with effective oral and written communication skills.

Nice-to-haves

• Experience in global service delivery environments.
• Familiarity with automation technologies and software solutions.

Benefits

• Health Benefits
• Retirement Plan
• Paid Time off
• Opportunities for professional development and career advancement
• A collaborative and innovative work environment that values creativity and growth.