Principal Site Reliability Engineer, Datastores

About the position

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. The Application Window is expected to close on 3/10/25. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The Datastores team is focused on running our platform’s mission critical datastores (think ElasticSearch, Kafka, MongoDB, MySQL, etc). The team is responsible for all aspects of our platform’s datastores reliability, such as availability, performance, change management, capacity planning, monitoring and emergency response. As a Principal Site Reliability you will focus on innovating and providing strong technical vision as well as work with the team to build reliable, scalable and highly available datastores on a constantly growing multi-region scale platform. You will partner with leaders across ThousandEyes as a datastores subject matter expert to help design the best architectures and processes, and be a role model for the Engineering team in delivery and team work.

Responsibilities

• Focus on automation and help drive datastores operational excellence.
• Build reliable, scalable and highly available datastores.
• Collaborate with team to formulate a compelling vision for the systems.
• Write software, automate and build reliable systems.
• Work across Engineering and Product Management to shape the future direction of the platform’s datastores.
• Mentor and up-level the team.

Requirements

• Ability to design and implement scalable and well tested solutions, with focus on datastores.
• Ability to write high quality code in Python, Go, or equivalent languages.
• Strong Infrastructure as Code skills, ideally with Terraform and Kubernetes.
• Good knowledge of cloud provider managed services (ideally AWS).
• Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
• Strong communication and documentation skills.

Benefits

• Quality medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance.
• Numerous wellbeing offerings.
• Up to twelve paid holidays per calendar year.
• Accrue up to 20 days of Paid Time Off (PTO) each year.
• Access to paid time away for critical or emergency issues.
• Additional paid time to volunteer and give back to the community.
• Employee Stock Purchase Program.