Principal Site Reliability Engineer (SASE)

$147,000 - $237,500/Yr

Palo Alto Networks - Reston, VA

Full-time - Senior

Reston, VA

Professional, Scientific, and Technical Services

About the position

The Principal Site Reliability Engineer (SASE) at Palo Alto Networks is responsible for designing, building, maintaining, and scaling production services within the FedRAMP SASE product portfolio. This role focuses on ensuring the reliability and scalability of infrastructure while collaborating with development teams and engaging with customers to provide technical support and solutions. The position requires a strong emphasis on automation, infrastructure as code, and effective communication within cross-functional teams.

Responsibilities

• Build Terraform code and terragrunt
• Build automation workflows using Python or Go code
• Build BGP and networking monitoring/remediation tools
• Engage with customers on escalations to provide remediation
• Design and enhance software architecture to improve scalability in networking
• Collaborate with development teams to ensure applications align with infrastructure requirements
• Write automation code for provisioning and operating infrastructure at a massive scale
• Work with Dev/QA teams to build pipelines and automation for delivering and deploying applications to production
• Participate in occasional on-call rotations to support the infrastructure
• Investigate incidents, formulate hypotheses, and identify root causes to solve issues promptly
• Write postmortem reviews and provide remediation recommendations
• Provide technical assistance to Systems Administrators, Systems Engineers, Customer Support, and Professional Services teams
• Identify missing product features and communicate them to the Product Management teams
• Work with external parties and clients, participating in Proof of Concept and Proof of Value activities
• Conduct customer training sessions and technical webinars
• Collaborate with PMs to characterize new features and establish a vision for the product's evolution
• Actively seek ways to enhance the infrastructure, streamline processes, and improve overall system efficiency

Requirements

• Bachelor's or higher degree in Computer Science, Engineering, or related field or equivalent military experience
• CCIE in switching, routing
• Strong knowledge of IPv6, and Nat64, IPv6 subnetting
• Proven experience in designing, implementing, and maintaining scalable and reliable infrastructure
• Strong proficiency in automation scripting and infrastructure as code (IaC)
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Effective communication skills, both written and verbal
• Experience working in collaborative, cross-functional environments
• Demonstrated ability to lead and mentor teams
• Proficiency in Python/Go programming

Nice-to-haves

• Availability for occasional on-call support
• Willingness to engage with customers directly and represent the technical aspects of the product

Benefits

• FLEXBenefits wellbeing spending account
• Mental and financial health resources
• Personalized learning opportunities
• Restricted stock units
• Bonus opportunities