CVS Health - Hartford, CT
posted about 2 months ago
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. The Aetna IT Delivery organization, within CVS Health's Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Delivery Lead to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for leading the design and implementation of the overall user experience. This role is responsible for the big picture thinking, strategic direction, presenting to key stakeholders and holding engineering teams accountable for overarching delivery goals. You will make an impact by: Providing technical leadership and mentorship to a team of engineers, fostering a culture of innovation and continuous learning. Collaborating with cross-functional teams, including product owners, designers, business stakeholders, and engineers to drive key initiatives, projects, as well as bringing innovative ideas and concepts to life, facilitating a culture of experimentation. Designing and architecting robust conversational AI solutions that deliver a seamless user experience across channels. Evaluating and selecting the most suitable technologies and tools to optimize chat solutions with an emphasis on leveraging advanced techniques such as AI, Machine Learning and Cloud Native platforms. Researches and proposes technical strategies. Studies and documents architectural frameworks and reference material. Designs and modifies components of new and existing IT systems and vendor offerings to promote integrated corporate business systems. Driving continuous improvement in engineering practices, through automation, performance optimization, and code quality enhancements. Embodying a deep technical expertise and thought leadership that will help evangelize, foster and accelerate adoption of conversational solutions. Explores, anticipates, and proactively responds to future customer, industry, and IT trends. The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment.