Principal Software Development Engineer

$128,310 - $213,850/Yr

Lumen Technologies - Boston, MA

Full-time - Senior

Remote - Boston, MA

Telecommunications

About the position

The Principal Software Development Engineer at Lumen is responsible for architecting, designing, and implementing complex ServiceNow solutions, focusing on integrations with external systems. This role requires a deep understanding of ServiceNow and its capabilities, as well as the ability to translate business requirements into technical designs. The engineer will lead development efforts, mentor other developers, and ensure best practices are followed in integration processes.

Responsibilities

• Architect, design, and implement high-impact integrations across enterprise systems.
• Build highly complex bi-directional integrations within ServiceNow.
• Utilize inbound Scripted REST APIs, outbound REST Messages, IntegrationHub, and other tools for scalable integrations.
• Act as a technical architect and developer, collaborating with multiple teams to define integration requirements.
• Provide mentorship to other developers and serve as an expert for ServiceNow and SN integration.
• Debug and optimize integrations for performance, stability, and maintainability.

Requirements

• 7+ years of experience with ServiceNow development, integrations, and custom API development.
• Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
• Proficiency in JavaScript and ServiceNow's scoped applications.
• Experience with MID Server setup and configuration.
• In-depth understanding of ServiceNow's data models and CMDB.
• Experience with the SN CSM application/module.
• Ability to perform complex data architecture and identify potential architectural pitfalls.

Nice-to-haves

• Experience with tools such as APIGEE and Kafka.

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives or sales compensation
• Long-term incentive for Director and VP positions
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing.