Pegasystems - Waltham, MA
posted 2 months ago
Full-time - Senior
Waltham, MA
Professional, Scientific, and Technical Services
About the position
As a Principal Specialist Solutions Consultant for Customer Service at Pega, you will play a pivotal role in driving digital transformation initiatives for large enterprise organizations. This position involves collaborating with various teams to demonstrate the value of Pega's Customer Service solutions, creating engaging presentations, and acting as a trusted advisor to clients. You will leverage your expertise in customer service technology to help clients visualize and transform their experiences, while also fostering strong partnerships within the organization.
Responsibilities
- Be the ‘go-to' expert for Pega Customer Service and drive digital transformation initiatives with customers.
- Create highly engaging demonstrations and presentations to help customers visualize and transform their experiences using innovative Customer Service technology.
- Present tailored solutions, lead workshops, create solution architectures, and facilitate client engagements to address needs and develop effective selling and solution delivery strategies.
- Act as a trusted advisor to customers, partners, and internal teams, helping them understand the value and potential of Pega Customer Service.
- Collaborate with field teams and clients to evangelize solutions that help achieve results through innovation and adoption of initiatives.
- Stay ahead of technology trends and competitive solutions relevant to customers, sharing knowledge with regional industry solution consulting teams.
Requirements
- Technical/business experience in client-facing roles such as presales, consulting, or software application development.
- Ability to inspire others and take a lead role without requiring a formal manager role.
- Recognized expertise in Customer Service and Pega's platform, with firsthand knowledge of Contact Center technologies.
- Strategic thinker with strong communication skills to develop customer relationships by understanding client needs.
- Experience in software development, project management, requirements engineering, and solution architecture.
Nice-to-haves
- Experience developing and/or selling enterprise software solutions to large enterprise clients.
- Experience working in a complex, matrixed environment to build business and technical relationships.
Benefits
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
